What you should ask when searching for storage

Looking to add storage to your post studio? Who isn’t these days? Jonathan Abrams, chief technical officer at New York City’s Nutmeg Creative was kind enough to put together a list that can help all in their quest for the storage solution that best fits their needs.

Here are some questions that customers should ask a storage manufacturer.

What is your stream count at RAID-6?
The storage manufacturer should have stream count specifications available for both Avid DNx and Apple ProRes at varying frame rates and raster sizes. Use this information to help determine which product best fits your environment.

How do I connect my clients to your storage?  
Gigabit Ethernet (copper)? 10 Gigabit Ethernet (50-micron Fiber)? Fiber Channel (FC)? These are listed in ascending order of cost and performance. Combined with the answer to the question above, this narrows down which product a storage manufacturer has that fits your environment.

Can I use whichever network switch I want to and know that it will work, or must I be using a particular model in order for you to be able to support my configuration and guarantee a baseline of performance?
If you are using a Mac with Thunderbolt ports, then you will need a network adapter, such as a Promise SANLink2 10G SFP+ for your shared storage connection. Also ask, “Can I use any Thunderbolt network adapter, or must I be using a particular model in order for you to be able to support my configuration and guarantee a baseline of performance?”

If you are an Avid Media Composer user, ask, “Does your storage present itself to Media Composer as if it was Avid shared storage?”
This will allow the first person who opens a Media Composer project to obtain a lock on a bin.  Other clients can open the same project, though they will not have write access to said bin.

What is covered by support? 
Make certain that both the hardware (chassis and everything inside of it) and the software (client and server) are covered by support. This includes major version upgrades to the server and client software (i.e. v.11 to v.12). You do not want your storage manufacturer to announce a new software version at NAB 2018 and then find out that it’s not covered by your support contract. That upgrade is a separate cost.

For how many years will you be able to replace all of the hardware parts?
Will the storage manufacturer replace any part within three years of your purchase, provided that you have an active support contract? Will they charge you less for support if they cannot replace failed components during that year’s support contract? The variation of this question is, “What is your business model?” If the storage manufacturer will only guarantee availability of all components for three years, then their business model is based upon you buying another server from them in three years. Are you prepared to be locked into that upgrade cycle?

Are you using custom components that I cannot source elsewhere?
If you continue using your storage beyond the date when the manufacturer can replace a failed part, is the failed part a custom part that was only sold to the manufacturer of your storage? Is the failed part one that you may be able to find used or refurbished and swap out yourself?

What is the penalty for not renewing support? Can I purchase support incidents on an as-needed basis?
How many as-needed event purchases equate to you realizing, “We should have renewed support instead.” If you cannot purchase support on an as-needed basis, then you need to ask what the penalty for reinstating support is. This information helps you determine what your risk tolerance is and whether or not there is a date in the future when you can say, “We did not incur a financial loss with that risk.”

Main Image:  Nutmeg Creative’s Jonathan Abrams with the company’s 80 TB of EditShare storage and two spare drive.  Photo Credit:  Larry Closs


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